SHIPPING AND RETURNS
All our orders are shipped within 1 – 2 business days so you won’t have to wait too long to enjoy our products
Time of delivery
Domestic (Spain) shipments will be delivered by post within approximately 2-3 business days of launch. In all cases we will send you the tracking number to your email for further information
For orders to the Canary and Balearic Islands, the average delivery time will be between 4 and 5 working days from the time the order is placed.
If you would like to buy from any other country, let us know through our email firstname.lastname@example.org and we will give you the estimated delivery times for your region.
Shipping costs may vary according to different destination addresses. Updated information on shipping costs will be provided during the purchase process as long as it is one of the authorized destinations. If you are interested in receiving our product in an unauthorized area or the associated costs do not appear during the purchase process, please contact us at email@example.com and we will give you all the necessary support so that you can enjoy our products with your pet.
Returns and Exchanges
If your dog finally decides not to keep our product, you will have a period of 14 calendar days from its correct reception to request its return or exchange. The buyer may send the entire order or any of the products purchased and must pay the shipping costs to Macurli.
To formalize the return, you must send us an email to firstname.lastname@example.org. Once the request has been received, we will let you know how to send the order to our offices.
Macurli will not be responsible for the company that the consumer hires for the return, so we recommend that the courier company be required to provide proof of delivery once the courier has delivered the product to our team.
The article must be in perfect condition without showing signs of having been used on any occasion. If these conditions are not met or if the product has suffered any damage, the consumer accepts that Macurli may refuse the exercise of the right of withdrawal by the consumer.